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Accessibility statement


The project team for the Germany portal "deutschland.de" wants to make their websites accessible in accordance with the national legislation implementing Directive (EU) 2016/2102 of the European Parliament and of the Council. The basis in Germany is the Federal Disabled Equality Act (BGG) and the Barrier-free Information Technology Ordinance (BITV 2.0), which is based on the Web Content Accessibility Guidelines 2.1 (WCAG 2.1).

This accessibility statement applies to the version of this website www.deutschland.de currently online. It was published on 14 February 2023.


The following parts of the website are not fully barrier-free:  

  • Anchor link descriptions
  • ALT texts image descriptions

The following areas are currently not barrier-free:

  • PDF-files
  • Animated images / video


Feedback and contact

When using www.deutschland.de, did you notice any shortcomings in terms of compliance with the accessibility requirements and would you like to draw our attention to this? Or do you have questions about accessibility?

You are welcome to contact us. Simply use the following e-mail address: kontakt@fazit.de

Alternatively, you can also get in touch with us using the contact form, or contact us by post or telephone:


Fazit Communication GmbH

Frankenallee 71-81, D-60327 Frankfurt am Main, Germany

Telephone: +49 (0)69 7591-3101

Arbitration procedures

If a satisfactory solution has not been found even after your feedback to the above contact, you can contact the following:

The European Commission provides a platform for out-of-court online dispute resolution (so-called OS platform) at ec.europa.eu/consumers/odr/. We would like to point out that we do not participate in a dispute settlement procedure before a consumer arbitration board.